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Asset Transfer in Aviation
When Complex Data Meets High-Stakes Ownership
How do you transfer aircraft assets, data, and documents without losing control or visibility?
Dive In
IMPACT
The redesigned workflows were shipped to production, reducing document setup time by 47% and improving task success to 78%, with 100% user satisfaction.
By reducing manual input and improving document visibility, the solution helped minimize classification errors and improved data consistency, supporting more reliable operations at scale.
SOLUTION
Simplified document workflows by enabling classification during upload and improving document preview, reducing the need to open files and speeding up high-frequency tasks.
MY ROLE
Led product and design decisions for document workflow improvements, initiating research direction and translating insights into scalable solutions within a data-intensive aviation platform.
AVG. EXTRA STEPS
+3 per doc
ERROR FREQUENCY
High
AFFECTS
All users
Each document must be individually opened and manually assigned a type. With no auto-detection, errors compound across high-volume uploads.
CLASSIFICATION ERROR RISK
Users uploading batches of documents must leave the upload context entirely to classify each one a separate action repeated dozens of times per session.
BREAKS BULK WORKFLOW
Misclassified documents cause cascading issues in search, filtering, and transaction records delaying completion and requiring manual correction.
DOWNSTREAM DATA INCONSISTENCY
Friction point — manual classification breaks the upload flow
UPLOAD
File selected & queued
Open file to verify
REVIEW
Transaction completed
SUBMIT
Manual type assignment
CLASSIFY
Aviation maintenance teams handle multiple documents per task, where repetitive manual steps increase the risk of classification errors, inconsistent data, and delays in completing transactions.
This created an opportunity to simplify document workflows and reduce friction in high-frequency operations.
PROBLEM
BEFORE
Upload Document
Open File to Review
Navigate to Classify
Return to Submit
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4
AFTER
Upload + Classify Inline
Submit
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